Shipping FAQ | Master Supplements
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Absolutely! Take a bottle on your next trip and place it in the refrigerator or a cool, dark place upon arriving at your destination. If either of those isn't an option, consider taking as many capsules as you think you'll need in a pill box or check out our Travel Packs!
We offer a 60 Day Money Back Guarantee for all orders placed directly with Master Supplements. If you are not 100% satisfied with your purchase, we encourage you to contact us to speak with one of our customer service representatives. If you purchased through a third party, please contact the retailer from whom you purchased.
Totally Inert Packaging (TIP) is our multi-step approach to ensuring guaranteed potency through expiration for all of our probiotic supplements. We take these steps because it's important to minimize exposure. Because probiotic bacteria are living organisms, they have the same requirements for life as you or I -- without oxygen and water, probiotics cannot grow. Most probiotic bacteria have been freeze dried during production to keep them in metabolic stasis. As we introduce moisture and... Read more
We do not. To study the effects heat has on our products, we placed a bottle of Theralac in a 100 degree F temperature controlled environment for 14 days and determined that it remained above its guarantee. Therefore, it is our conclusion that 2-3 days spent in transit isn't enough time to irreparably damage the probiotic organisms within our supplements. It is important to note that probiotics do not go bad or spoil like a carton of milk would in high temperatures. Our Totally Inert... Read more
We provide same day shipping for all orders placed before 3:00 P.M. Central Time. We ship using USPS Priority Mail so your order will arrive as quickly as possible. Typically, shipments arrive within 2 - 3 days. During the holiday season, postal carriers see a massive increase in volume which may lead to delays. We provide tracking information for all accounts that have an associated email address so you can keep tabs on when your supplements are scheduled to arrive. If you do not see this... Read more