We've compiled a list of commonly asked questions. If you have a product-specific question, please refer to the questions section on each product information page. If you can't find what you're looking for, contact us directly.
We use Priority shipping via USPS and/or UPS. Although we cannot guarantee it, our experience is that shipments generally arrive within 2-4 days.
We do not ship with any form of ice pack because of the TIP™ (Totally Inert Packaging) we use and the fact that ambient humidity from an ice pack can cause more harm to the probiotics than high temperatures.
We do regular stability testing, including accelerated heat testing to make sure our products will be over the guaranteed potency regardless of temperature. If you are still concerned about summer months, we encourage our customers to take advantage of our volume discounts and order larger amounts in the spring or winter.
This packaging can include: amber glass bottles, anti-oxygen and anti-moisture desiccant packets, nitrogen flush, triple seal and rayon wadding. It is designed to keep our products hermetically sealed to ensure maximum potency and effectiveness.
Yes, we have a Canadian distributor in Kitchner, Ontario (www.healthytracts.com) and we have distributors in the Netherlands (www.cenaverde.com) as well as the U.K. (www.water-for-health.com). We can also ship direct but internationally shipping charges and transit times apply.
We have been in business since 2003. Our founder Randy Porubcan has been working with beneficial microbes and bacteria both commercially and agriculturally for more than 40 years.
Everyone is different and may require specific product protocols and various dosing. Please contact us and you can speak to one of our helpful product advisors for the best plan for you.
If you bought directly from us, we offer a 100% money back guarantee (less the shipping and handling). We stand behind all our products with great confidence so please contact us if you are not 100% satisfied.
This is called the herxheimer reaction. When you take powerful digestive products you may experience a detoxification or a die-off of undesirable bacteria. This purging can last for up to several days. If discomfort continues, please consult with your health-care professional.